Privacy Policy of www.fioreoils.com
At www.fioreoils.com (“we,” “our,” or “us”), protecting your personal information is a priority. This Privacy Policy explains how we collect, use, share, and protect your data in compliance with Pakistan’s data privacy regulations, such as the Prevention of Electronic Crimes Act (PECA) and guidelines from the Pakistan Telecommunication Authority (PTA).
Since we operate as an online store, this policy also covers how we handle information related to purchases, payments, and shipping.
We will update this policy to comply with U.S. laws, including the California Consumer Privacy Act (CCPA), at a later date.
Information We Collect
To provide you with a smooth shopping experience, we collect the following types of data:
1: Personal Information
Types of Cookies We Use
We collect personal information when you:
- Create an account or make a purchase
- Subscribe to our newsletter or promotional offers
- Contact us through customer support channels
- Participate in promotions, surveys, or events
The personal information we collect may include:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order history and preferences
- Payment details
- (processed securely via third-party gateways)
2: Non-Personal Information
This includes:
- Device and browser data (IP address, browser type, operating system)
- Browsing behavior on our site (pages visited, time spent, and interactions)
- Referral sources (e.g., how you found our site)
Payment Information
Payments are processed securely via third-party payment gateways (e.g., credit card processors, bank transfers). We do not store complete payment details on our servers but rely on these gateways for secure processing.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing and shopping experience. For more details, please refer to our Cookie Policy.
How We Use Your Information
- Order Processing and Fulfillment: To manage and deliver your orders, including confirmations, updates, and shipping.
- Account Management: To provide access to your account and maintain order history.
Customer Support: To assist with inquiries, returns, and complaints. - Marketing and Promotions: To send personalized offers, newsletters, and updates, with your consent.
- Analytics and Performance Tracking: To monitor site traffic and improve website functionality.
- Legal Compliance and Fraud Prevention: To comply with legal obligations and prevent fraudulent activities.
Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. However, we may share your data under the following conditions:
1: Service Providers:
We share necessary data with third-party service providers to fulfill orders and provide services, including:
- Payment gateways (for secure payment processing)
- Shipping and logistics companies (for product delivery)
- Email marketing platforms (for newsletters and promotional emails)
2: Legal Requirements:
We may disclose your information if required by law or in response to legal requests from authorities.
3: Business Transfers:
In the event of a merger, acquisition, or sale, your data may be transferred to the new entity, subject to this Privacy Policy.
How We Protect Your Data
We employ industry-standard security measures to protect your personal data from unauthorized access, alteration, and misuse. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Limited access to personal data on a need-to-know basis
- Regular monitoring of our systems to prevent breaches
While we take all reasonable steps to secure your information, no system can be guaranteed 100% secure.
Your Rights
Under Pakistani data protection laws, you have the right to:
- Access and Correct Your Information: Request access to your personal data and correct any inaccuracies.
- Withdraw Consent: Opt-out of receiving marketing communications at any time.
- Request Deletion: Request deletion of your personal information, subject to legal and business requirements.
- Data Portability: Obtain a copy of your data in a structured format.
To exercise any of these rights, please contact us using the information provided below.
Managing Your Account and Preferences
1: Account Access
You can access and update your personal information through your account dashboard.
2: Marketing Preferences
You can opt-out of marketing emails by clicking the “unsubscribe” link at the bottom of our emails or updating your preferences in your account.
3: Cookies
You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.
Data Retention
We retain your personal data as long as necessary to complete the purposes outlined in this policy, including compliance with legal, tax, and reporting obligations.
- Account Information: Retained for the duration of your account or until you request deletion.
- Order Information: Retained to comply with financial and legal requirements.
- Marketing Data: Retained until you opt-out or unsubscribe.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites and encourage you to read their privacy policies.
Children’s Privacy
Our website is not intended for children under 13 years of age, and we do not knowingly collect personal data from children. If we learn that we have collected such information, we will delete it promptly.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:help@fioreoils.com