Terms and Conditions of www.fioreoils.com
Welcome to www.fioreoils.com (“we,” “our,” or “us”). By using our website, placing an order, or engaging with our services, you agree to be bound by the following Terms and Conditions.
Please read these terms carefully, as they govern your access and use of our website, products, and services.
These Terms and Conditions comply with applicable laws in Pakistan and will be updated to include relevant U.S. laws in the future.
1. General Information
1.1 Business Information:
www.fioreoils.com operates as an online store, specializing in the sale of essential oils and related products.
1.2 Eligibility:
By using our website, you confirm that you are at least 18 years old or have parental/guardian consent.
1.3 Product Availability:
All products listed on our website are subject to availability. We reserve the right to limit the quantities of any product or discontinue products without prior notice.
1.4 Pricing:
2. Orders and Payments
2.1 Placing an Order:
- Orders can be placed through our website by adding products to your cart and proceeding to checkout.
- You must provide accurate personal and payment information during checkout.
2.2 Payment Methods:
We accept payments through the following methods:
- Credit/Debit Cards
- Bank Transfers
- Cash on Delivery (for certain regions)
2.3 Order Confirmation:
Once your payment is processed, you will receive an order confirmation via email. If we are unable to fulfill your order, we will notify you and issue a refund.
3. Shipping and Delivery
3.1 Shipping Regions:
We currently ship to all major regions in Pakistan. International shipping is available; however, shipping fees and delivery timelines vary based on destination.
3.2 Delivery Times:
- Standard delivery: 3-7 business days within Pakistan.
- International delivery: 10-20 business days.
3.3 Shipping Fees:
Shipping fees are calculated at checkout based on the destination and weight of the order.
4. Returns and Refund Policy
We strive to provide high-quality essential oils. However, if you are not satisfied with your purchase, our return and refund policy is outlined below:
4.1 Eligibility for Returns:
- Products must be returned within 14 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- We do not accept returns on items that have been opened, used, or tampered with due to hygiene and safety concerns.
4.2 Non-Returnable Products:
- Items marked as “Final Sale” or “Non-Returnable” cannot be returned.
- Gift cards or promotional items are non-returnable.
4.3 Refunds:
- Refunds will be processed within 7-10 business days after we receive the returned product.
- Refunds are issued to the original payment method. If paid through bank transfer, you must provide your account details for the refund.
- Shipping fees are non-refundable, and customers are responsible for return shipping costs.
4.4 Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery.
We will arrange a replacement or refund at no extra cost.
4.5 How to Initiate a Return:
To initiate a return, contact our customer service team at [Insert Email] with your order details and reason for return. We will provide further instructions.
5. User Accounts
5.1 Account Creation:
You may create an account to access order history, save payment methods, and manage your orders.
5.2 Account Security:
You are responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorized access to your account, notify us immediately.
6. Intellectual Property
All content on www.fioreoils.com, including text, images, logos, product descriptions, and graphics, is the property of www.fioreoils.com and is protected under intellectual property laws. Unauthorized use of our content is prohibited.
7. Limitation of Liability
We make every effort to ensure that our products meet the highest quality standards. However, www.fioreoils.com is not liable for any direct, indirect, or consequential damages resulting from the use or misuse of our products.
- Always conduct a patch test before using essential oils on your skin.
- If you have allergies or medical conditions, consult a healthcare professional before using our products.
8. Privacy
We value your privacy and are committed to protecting your personal information. Please review our Privacy Policy for detailed information on how we collect, use, and safeguard your data.
9. Force Majeure
We are not liable for delays or failures in performance caused by events beyond our control, including but not limited to natural disasters, strikes, government actions, or internet outages.
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of Pakistan. Any disputes arising from the use of our website or products will be subject to the exclusive jurisdiction of the courts of Pakistan.
11. Changes to These Terms
We reserve the right to update these Terms and Conditions from time to time. Any changes will be posted on this page with the revised effective date. Continued use of our website constitutes your acceptance of the updated terms.
12. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us:help@fioreoils.com